Our Privacy Policy

Privacy Policy & Data Protection Commitment

At Gulf Pet Store, we value your trust and are fully committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, services, or communicate with us.

By using our website or contacting Gulf Pet Store, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Physical address (for delivery or verification purposes)

Transaction & Communication Data

  • Inquiry details and correspondence

  • Order information and purchase history

  • Delivery or pickup arrangements

Technical Information

  • IP address

  • Browser type and device information

  • Website usage data (pages visited, time spent)

2. How We Use Your Information

Your information is collected strictly for legitimate business purposes, including:

  • Responding to inquiries and providing customer support

  • Processing reservations, purchases, or service requests

  • Coordinating pet pickup or delivery

  • Maintaining accurate business and legal records

  • Improving website performance and user experience

  • Complying with applicable UAE laws and regulations

We do not use your data for unauthorized marketing or unrelated purposes.

3. Legal Basis for Data Processing

We process personal data based on one or more of the following:

  • Your consent when you submit information voluntarily

  • The necessity to fulfill a contract or service request

  • Compliance with legal and regulatory obligations

  • Legitimate business interests that do not override your rights

4. Data Storage & Security

Gulf Pet Store takes reasonable technical and organizational measures to protect your information, including:

  • Secure servers and protected databases

  • Restricted access to authorized personnel only

  • Internal data handling and confidentiality procedures

While we strive to protect your data, no method of transmission over the internet is completely secure. We continuously review and improve our security practices.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

Your data may only be shared when necessary:

  • With veterinary partners or delivery providers strictly for service fulfillment

  • When required by UAE law, regulatory authorities, or legal proceedings

  • To protect the rights, safety, or property of Gulf Pet Store and its customers

All third parties are required to handle your data confidentially and responsibly.

6. Cookies & Website Analytics

Our website may use cookies or similar technologies to:

  • Improve functionality and navigation

  • Understand website traffic and usage patterns

  • Enhance overall user experience

You may choose to disable cookies through your browser settings; however, some website features may be limited.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Meet legal, accounting, or regulatory requirements

  • Resolve disputes or enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data, subject to legal obligations

  • Withdraw consent where applicable

Requests can be made by contacting us directly using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. Gulf Pet Store is not responsible for the privacy practices or content of external sites. We encourage users to review third-party privacy policies separately.

10. Updates to This Policy

Gulf Pet Store reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how your data is handled, please contact us